KLM’s Social Media Surprise

KLM has become a heavy Twitter user. Now they’ve awarded passengers who announced their KLM flight with a little surprise, see also the short movie below. To what extend to you think airlines should use social media to enhance the customer’s experience?

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5 Responses to KLM’s Social Media Surprise

  1. Pingback: Top Ten Unique Social Media Efforts | Jewell Media

  2. Pingback: How the Four Seasons Hotel just gets #SocialMedia « Digital thoughts

  3. Pingback: Cómo hacer uso del Social Media en un hotel | Blog TRW - El Blog del Tourism Revolution Ecosystem

  4. Pingback: Tweets die vermelden KLM’s Social Media Surprise | Aerlines Magazine -- Topsy.com

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