Airlines’ Point of View as a New Approach to Measuring Quality of Service at Airports
October 1, 2007 Leave a comment
Dr. Benedikt Badanik
This article provides a new approach to measure airport quality from the airlines’ point of view. This is an entirely new approach because approaches thus far have been from the customers’ point of view. This new approach has been tested at Bratislava Airport in Slovakia, but full research results will be published at a later time.