Aviation today is deeply embedded in society. Already for a long period of time, demand for aviation has been increasing. This is good news for travellers, who can fly for a relative small amount of money to many destinations all around the world. The growth of the aviation industry is also good news for airport operators, airlines and aircraft manufacturers, as they see their yearly turnover increasing.
By Dr. Blaise P. Waguespack and Dr. Dawna L. Rhoades
This paper is the first attempt by the authors of the ‘Service Disquality Index’ to relate cancellations to the index, and to model the impact of cancellations on overall airline service quality. Cancellations as reported in the Air Travel Consumer Report are compared and correlated to the SDI. Additionally, the impact of cancellations are added into the SDI and examined to measure the possible impact of cancellations on redistributing the ranking of airlines in the index. The inclusion of cancellations does not impact the ranking of the airlines using the SDI, but does support the inclusion of cancellations in the SDI going forward as a true measure of airline service disquality.
In the era of globalization, airports are rapidly developing as new economic centers of the cityregion. Despite internationally comparative economic trends and the challenge of urban planning this brings along, the institutional conditions for the actors involved remain rather local. Development agencies are set up for spatial-economic development of the airport region. A closer look at regional development agencies in the cases of Amsterdam (Schiphol Area Development Company) and Frankfurt (Rhein-Main Verkehrsverbund) illustrates great varieties in institutional systems, and in their impact on planning. Both celebrated their anniversaries recently. What have been the results so far, and how can each learn from the other in order to integrate infrastructure and land supply in planning in the context of changing governance structures in finding a balance between exploiting and protecting the airport area?
Sizing Post-Security Retail Space and Waiting Lounge in Passenger Departure Terminal
By Moses Buenda and Alexandre G. de Barros
This paper deconstructs all the major determinants affecting retail revenue in airport terminal design. Moses Buendia and Alexandre G. de Barros provide two main determinants to improve retail revenues: the penetration factor, and dwell time. Both of these variables depend on the processing rate at security checks upstream and on the boarding rate downstream. The airport terminal configuration and ratio of retail space over the entire retail and departure lounge area can also affect the penetration factor. Maintaining an optimal proportion between space for waiting lounge and retail space can maximize sales and minimize the initial capital investment for airports. With the introduction of a new definition of the penetration factor in this paper, businesses can evaluate the number of shoppers and the size of the potential retail market.
Michail A. Passos
This article focuses on the fast development of the newly built Athens International Airport (AIA) ‘Eleftherios Venizelos’. The new airport changed radically the image of the Greek capital and quickly developed into the most important air-hub in South-eastern Europe. The largest airport in Greece, which begun operating in 2001, was put on test during the Olympic Games of Athens 2004 and proved to be one of the best airports in Europe.
By Mubashar Hasan
Civil aviation is one of the major carriers of globalisation; it helps businesses to cross the state boundaries; it reduces the time for travelling and fosters migration. In other words, civil aviation brings speed and connectivity into human life. Despite today’s free market trend which is supported by the computer and internet, this highly technology intensive civil aviation industry is crippled by the series of rules and regulations. It is because; the civil aviation industry is not a normal business industry by any means rather it is a highly politicised industry which involves state sovereignty, national security and high level of diplomacy.
A Book Review by Willem-Jan Zondag
Text books about civil aviation and air transport are published rather frequently. John G. Wensveen has added a volume that is comprehensive and provides readers with valuable expert view of today’s air transport industry, although a little focus remains recommended.
Book Review by Steve Holloway
Strategic aviation management is contested terrain, fought over by academics from several disciplines and populated by ‘gurus’ peddling the latest ‘quick fix’. Lawton has adopted the most popular; some would argue the most practical, of available perspectives on the field for use as a framework within which to bring together 28 previously published articles.